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Privacy Policy

We treat the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This Privacy Policy explains how we protect and manage any Personal Data that you share with us and that we hold about you, including how we collect, process protect and share that data.

Who we are

We are Givemecredit Limited of Trevithick House, Trevissome Park, Truro, Cornwall, TR4 8UN, England, UK. If you use our website, you must agree to our Terms and Conditions, which are subject to the laws of England and Wales.

You can contact us using the email address provided at the foot of this Privacy Policy.

How We Obtain Your Personal Data

Information Provided by You

You do not provide us with Personal Data when you use our Credit Finding services. If you click on any of the links on our Credit Finding webpages, you provide Personal Data directly to the lender or broker which is dealt with in accordance the Privacy Policy of that particular lender or broker. We would strongly suggest that you read the Privacy Policy of each company before you provide them with your Personal Data if you have any concern whatsoever about the privacy of your data.

We keep information contained in any correspondence you may have with us by post, email, or Secure Message. We may also record telephone calls, but only if we tell you at the start of the call and not otherwise. If we do not record a telephone conversation with you, we may keep brief details of the contents of your call on our files.

Each time you visit our website we obtain information about the device you use to access our services, your location and your IP address.

Information We Get from Other Sources

The information we present to you is compiled from lenders and other companies whose accuracy we do not control or influence. The websites that we link to are operated and maintained by third parties over whom we have no control or influence.

How We Use Your Personal Information

Your IP address, details of the device you use and your location are used to diagnose problems with our servers, and to administer our website.

Your IP address is also used to gather broad demographic information.

We undertake at all times to protect your Personal Data in accordance with our terms and conditions and in a manner that is consistent with the requirements of all applicable law concerning data protection.

Do We Use Your Personal Data for Marketing Purposes?

Any information that you choose to give us will not be used for marketing purposes by any third party.

Other Information

We calculate your free credit score and rating from the answers to the questions we ask. We do not permanently store either the answers to these questions, nor your credit score, nor use this information for any other purpose.

Links to Other Websites

Our website contains links to other websites. Givemecredit Limited is not responsible for the privacy practices or the content of such websites.

Sharing Information

We will keep confidential any information we have about you. We will only disclose your information with other third parties as explained in this Privacy Policy, or with your authority or your express consent, with the exception of the following:

Categories of Third Parties

  • Regulatory authorities to comply with any legal and regulatory issues and disclosures;
  • Fraud prevention agencies for the purposes of investigating suspected fraud and fraud prevention;
  • Email or mail service providers who provide a fulfilment service for us, on the understanding that they will keep information confidential;
  • Anyone to whom we may transfer our rights and duties under any agreement we may have with you; and
  • Legal or crime prevention agencies and/or to satisfy any regulatory request if we are under a legal duty to do so

How long do we keep information about you?

We keep information in line with our data retention policy. The retention periods are in line with the length of time we need to keep your Personal Data in order to manage and administer our services to you. The retention periods vary to take into account our need to meet any legal, statutory and regulatory obligations and can vary for individual customers and for different reasons. In general, we do not keep information for longer than we deem necessary. In all cases our need to use your Personal Data is reassessed on a regular basis and information that is no longer required is disposed of.

What happens if Givemecredit Limited changes hands?

We may, from time to time, expand or reduce our business activities and this may involve the sale and/or the transfer of control of all or part of our business. Any Personal Data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

Policy changes

This Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made.

If you have a complaint

Our general Complaints Policy can be found at the foot of our Terms and Conditions but if you have a complaint which specifically relates to the use of your Personal Data or sensitive information then please email the Data Protection Officer, using the contact details found at the end of this Privacy Policy.

Opting out of marketing communications

You can opt-out by using the unsubscribe link which is contained at the foot of each email if you do not wish to receive future marketing communications from us. Please note that we may still be required to notify you from time to time of any significant changes to our terms and conditions, even after you express a preference not to receive marketing communications.

Information About Cookies

A cookie is a small text file stored on your browser, for example Internet Explorer or Chrome.

We use a minimal number of cookies to support your use of our website. We classify these as being Strictly Necessary, Performance, Referral or Advertising cookies. More information is available below - you can change your settings by using the switch at the top of each section.

Strictly Necessary Cookies

These cookies are always set by us, and never by third parties and are used to facilitate your navigation of the site, and provide features or functionality that you request which are provided by us.

COOKIE
PROVIDER
PURPOSE
ENABLE/DISABLE

ASP.NET_SessionId

Credit Reporting Agency Ltd

Used to manage your session on the site - enabling you to navigate pages and access secure areas. No personal information is stored in this cookie which is automatically destroyed when you log out and close your browser.

N/A

CookiePreference

Credit Reporting Agency Ltd

Required to remember any cookie preferences you set with us, namely your preferences for blocking or showing Performance cookies.

Performance Cookies

Set by us, or our trusted suppliers these cookies enable us to identify and resolve issues with our website, and to manage the amount of data that is required to view each page, thereby improving the performance of the website for all users.

COOKIE
PROVIDER
PURPOSE
ENABLE/DISABLE

__utma

Google

Used by Google to provide data for their Google Analytics service which provides us with detailed information about how our website is performing, which areas have issues and which are the most popular sections of the site that we would then seek to optimise. The data collected through this service is anonymous - we only permit access to our Google Analytics information to ourselves and to no other third party.

View the Google Privacy & Cookies Policy

Important information

Questions and queries

If you have any questions or queries which are not answered by this Privacy Policy, or have any potential concerns about how we may use the Personal Data we hold, please email ian.carpenter@givemecredit.com



Last updated: 24 May 2018

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